I normally check my account online every 2-3 days at a time. Last Monday morning, I did just that and lo and behold there were a couple of charges on my debit card from Google wallet.
I took a step back and thought if I made any payments via Google. I did not. I don’t even have Google wallet in the first place. I actually did not know that there was such a thing as Google wallet – it is kind of like Apple Pay, where you can use your phone to pay for anything – granted that you have an account linked to it.
And mine was used by someone else.
Luckily, I was able to get in touch with the right people to start resolving this issue. The money has not been credited back to me. But, I do have emails that would prove otherwise. Here are the steps that I took to revert the situation that could have been worse.
1. Make sure you didn’t make those charges. Double, triple and even quadruple check yourself and people in your family to make sure that no one used your account for a Google wallet.
2. Call your bank immediately. Call your bank’s debit and fraud department and report the fraudulent charges and they will cut off your debit card immediately. I am a client of US Bank and went to that link and sent an email and at the same time called 1-800-872-2657 and was routed to the debit card department and then the fraud department. You can also call 877-595-6256 as well. I received an email later in the afternoon which was a reply to my email and asked if I could get in touch with the merchant and report it there too.
3. Report the fraud online via Google website. Make sure that you are signed in and after several researches, I found this link online where a Google Wallet representative will get in touch with you. Just put in your name and indicated the issue the best way I can. Click on the call now button and you will even see that there is a wait time of a few minutes on when to expect the call from Google Wallet. Mine only took a minute and I was talking to a human being and felt so much better. WIthin a few minutes after our conversation and that they have resolved it on their end, he was kind enough to send me an email as well within a few minutes after the call.
I am still waiting, but just glad that it was just this. One more tip: CHECK YOUR ACCOUNT ONLINE EVERY SINGLE DAY or EVERY TWO DAYS to make sure your account is up to date with transactions only you made.
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